Customer Care & FAQ

At Italian Gold, we’re here to support you at every step of your wholesale journey.

Whether you're applying for a wholesale account, placing an order, or need help with shipping, returns, or product care, our team is ready to assist you.
FREQUENTLY ASKED QUESTIONS
Contact Customer Care

Phone
+1 514-880-5896

Email
help@italiangold.ca
HOURS OF OPERATION

Monday-Friday: 8:30AM-7:30PM ET
Saturday & Sunday: 9:00AM-5:00PM ET

How do I create a wholesale account?

Creating a wholesale account is instant. Simply enter your email address on our registration page, and you’ll receive a verification code to complete your account setup.
Do I need approval before accessing wholesale pricing?

No approval is required. Once your email is verified, your wholesale account is active immediately and you can view pricing and place orders.
What information is required to register?

Only a valid email address is required to create your account. No documents or additional verification are needed at signup.
Why do I receive a verification code?

The verification code ensures secure access to your wholesale account and helps protect your account from unauthorized use.
Can I create multiple accounts with different emails?

Yes, you may register multiple accounts using different email addresses if needed.
Can I see prices without creating an account?

No. Wholesale pricing is visible only after logging into an active account.
Is there a limit on order quantity?

There is no maximum order limit. Large-volume orders are welcome.
How do I contact Customer Care?

You can reach us via email or phone. Our team responds within one business day.
Do you offer customer support for wholesale buyers only?

Yes. Our services are exclusively focused on wholesale customers.
Do you offer volume-based wholesale discounts?

Yes. We offer competitive volume-based discounts on select products. Discount tiers may apply automatically based on order quantity.
Are wholesale discounts applied automatically at checkout?

Yes. Eligible discounts are applied automatically at checkout once the required quantity or order value is met.
Do you offer special pricing for large or repeat orders?

Yes. High-volume and repeat wholesale customers may qualify for special pricing. Please contact Customer Care for more details.
Can discounts be combined with other promotions?

Unless stated otherwise, wholesale discounts cannot be combined with additional promotional offers.
Will my discounted pricing change after checkout?

No. Once your order is placed, all applied discounts and pricing are locked and will not change.
How do I place a wholesale order?

Once logged in, browse our collections, add items to your cart, and complete checkout using the available payment options.
What payment methods do you accept?

We accept major credit cards and other secure payment methods available at checkout.
Is there a minimum order requirement?

Minimum order requirements may apply depending on the product category. Details are displayed during checkout.
Can I modify or cancel my order after placing it?

If your order has not yet been processed, contact Customer Care as soon as possible for assistance.
Will prices change after I place an order?

No. Prices are locked in at the time of checkout and will not change after your order is confirmed.
Do you ship wholesale orders internationally?

Yes, we ship to most countries worldwide using reliable, insured shipping services.
How long does shipping take?

Delivery times vary depending on destination and shipping method. Estimated delivery times are shown at checkout.
How can I track my order?

Once your order ships, you will receive a tracking number by email and can also track it through your account.
Are shipments insured?

Yes, all shipments are insured to ensure safe delivery.
Can I change my shipping address after placing an order?

Address changes may be possible before shipment. Please contact Customer Care immediately.
Do you accept returns on wholesale orders?

Yes, returns are accepted according to our return policy. Items must be unused and in original condition.
How do I initiate a return?

Contact Customer Care with your order number to receive return instructions.
Are there any restocking fees?

Restocking fees may apply depending on the item and order size.
How long does it take to process a refund?

Refunds are processed after inspection and typically completed within 5–10 business days.
Can I exchange items instead of returning them?

Exchanges may be available depending on stock availability. Contact Customer Care for assistance.
Where is the jewelry manufactured?

Our jewelry is manufactured in Italy by trusted manufacturers specializing in gold craftsmanship.
How can I verify gold purity?

Gold purity information is provided on product pages. Additional details are available in our Gold Purity Guide.
How should gold jewelry be stored?

Store jewelry in a dry place, away from chemicals, preferably in individual pouches.
How do I clean gold jewelry?

Use a soft cloth and gentle cleaning methods. Avoid harsh chemicals or abrasives.
Are products inspected before shipping?

Yes, all items undergo quality checks before being securely packed and shipped.
Will I be charged customs or import duties?

Customs duties and taxes depend on your country’s regulations and are the responsibility of the buyer.
Do you handle customs clearance?

We provide all required shipping documentation, but customs clearance is handled by local authorities.
Can international orders be returned?

Yes, international returns are accepted. Please contact Customer Care for instructions.
Are shipping fees refundable?

Shipping fees are non-refundable unless otherwise stated.
Can I see prices without creating an account?

No. Wholesale pricing is visible only after logging into an active account.
Is there a limit on order quantity?

There is no maximum order limit. Large-volume orders are welcome.
How do I contact Customer Care?

You can reach us via email or phone. Our team responds within one business day.
Do you offer customer support for wholesale buyers only?

Yes. Our services are exclusively focused on wholesale customers.